FAQ

We are currently working our our affiliate program.
We do give student discounts on bulk orders for schools, clubs, groups, and departments. If you would like to make a bulk order please contact us at info@axisgimbal.com and one of our associates will be happy to help you.
Order customization at this time can be done by emailing us at info@axisgimbal.com
Sorry…it’s very difficult to track down orders that were made on different sites.  There are many resellers and ebay sellers out there selling our products.  Therefore, it’s nearly impossible to track orders, communication, and sales.  There are also people selling second hand products which we simply don’t have control over.  If you have issues with your order we ask that you contact the seller directly as we can only assist clients that have ordered through axisgimbal.com.
During our shipping process we have an image record of every package that leaves our shipping center. This allows us to verify all contents of each shipment if there are any discrepancies. If you do find that a part is missing please send us an email with your order number, and we’ll review your package. If we find that we’ve made an error in your package we’ll send you the missing parts as soon as its verified internally. We ask that you send in your requests within 3 days of receiving your package.
Yes, the current currency rates are calculated real-time through the Paypal payment gateway.
We are currently only offering secure payments through the Paypal gateway. It’s one of the most secure payment methods we found. You can also bypass having an actual Paypal account by clicking on the “Don’t have a PayPal account” button as you proceed through the checkout process. You’ll be given options to pay via debit/credit card (Visa, Master Card, Discover, or American Express).
We stand behind every item we sell. If you’re not pleased with your purchase, we’ll be happy to make an exchange or refund the product within 7 days. Item will be refunded less 20% restocking/free shipping/service fee. For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, bar code, packaging, and all accessories. If an item received was damage or defective, please notify seller within 3 days of receipt of item. Defective items can only be exchanged for same identical item only. Shipping and handling charges are not refundable. The buyer is responsible for shipping to our sorting center. Once the package has arrived and verified to be in New condition we will refund total amount minus 20% plus any shipping fees associated with the order.
Yes! We ship to just about any country. If you’re country is not listed on the list when checking out send us an email and we’ll see if we can take care of it for you. Please contact us for shipping costs to Russia, Ukraine, Belarus, Bolivia, Slovenia, Croatia, Albania, Bahamas, Barbados, Congo, Ecuador, Estonia, Guam, Haiti, Jamaica, Latvia, Macedonia, Namibia, Uzbekistan, Uganda, Cambodia, Slovakia, Moldova, Cyprus , Argentina, Brazil, Kazakhstan, Bahrain, Costa Rica, Mauritius, Turkey, South Africa, Columbia, Armenia, Jordan and Chile.
Currently, we only use DHL, FEDEX, USPS, Yanwen, and EMS. Depending where your location is our shipping agents will find the most efficient and safest means of routing your package to you.
Typically, we try to have each order processed within one week of receiving a verified payment. Our process involves a very detailed inspection process which gives our customers a higher quality standard, and ensures that our customers receive the right parts. Once we ship your order we’ll send you a tracking number via email. If you’ve been waiting for the tracking information and haven’t received it within 2 weeks we ask that you double check your email and spam. Sometimes our emails get tossed in with the rest of the junk mail. We also cannot put a time frame on how long your order will be held by your local customs office. Most of our customers receive their packages within 2 weeks from placing their orders.